Shipping policy

Shipping, Made-to-Order & After-Sales Policy

Thank you for choosing Sharp Knight. Please read this policy carefully before placing an order.

1. Made-to-Order Production

All Sharp Knight helmets are made to order rather than stocked as finished products. Production begins after payment is confirmed and the customization details have been verified.

Standard customized helmets normally require approximately 3–4 weeks for production. Complex graphics, special colors, custom modifications, and highly personalized requests may require additional time depending on the complexity of the design.

If you would like to confirm the estimated dispatch time for a particular helmet or customization request, please contact us before placing your order at service@sharpknight.com.

2. Shipping Destinations, Delivery Service & Delivery Estimates

We ship to most countries and regions worldwide. Eligible destinations can receive door-to-door delivery. If you are unsure whether your address is eligible for door-to-door delivery or is in a remote area, please contact us before ordering.

At checkout, the available shipping service and whether customs clearance, import duties, and taxes are included will be displayed for the delivery address entered.

After dispatch, standard transit time is estimated at 30–60 business days. This estimate does not include production time and is not guaranteed. Actual delivery can be affected by customs processing, carrier capacity, weather, public holidays, remote-area delivery, and other events outside our control.

3. Shipping Charges & Insured Shipping

Shipping charges vary by destination and are calculated after you enter your full delivery address at checkout. The final shipping charge displayed at checkout applies to your order.

Orders are shipped using an insured shipping service to help protect goods in transit.

4. Customs, Duties & Taxes

For eligible orders to the United Kingdom, Europe, the United States, and other selected destinations, checkout may offer DDP delivery. Where checkout states that duties and taxes are included, Sharp Knight is responsible for the stated import duties, taxes, and customs-clearance charges.

Where checkout does not state that duties and taxes are included, the customer is responsible for import duties, taxes, customs fees, and cooperation required for customs clearance in the destination country.

By placing an order, the customer accepts the customs, duty, tax, and delivery arrangement displayed at checkout. Failure to pay locally required charges or cooperate with customs may result in delay, return of the parcel, or additional charges.

5. Tracking

After production is complete and the order has been dispatched, tracking information will be sent to the email address provided at checkout. Tracking may take 1–3 business days to update after dispatch.

6. Delivery Address Changes

Please ensure your delivery address is complete and accurate, including the recipient’s name, phone number, postcode, and apartment or unit number where applicable.

Before production starts, contact us as soon as possible if you need to request an address change. Once production has started or the order has been dispatched, we cannot change the delivery address.

The customer is responsible for additional costs caused by an incomplete or incorrect address, refusal, uncollected parcel, unauthorized address change, return, or redelivery.

7. Delays, Remote Areas & Returned Parcels

Remote areas, islands, and remote inland locations may require additional delivery time or a remote-area surcharge. If further information or payment is required before dispatch, we will contact you.

If a shipment is delayed, please check the tracking information first and contact us if you need assistance. A parcel returned because of refusal, failure to collect, an incorrect address, or another customer-caused delivery issue is not eligible for a refund. If reshipment is requested, the customer is responsible for the full reshipping charge.

8. Damage, Incorrect Items & After-Sales Support

Because helmets are made to order, we do not accept returns, cancellations, or refunds for a change of mind, incorrect size selection, design choice, or other non-quality reason once production has started.

Please inspect the parcel and helmet when received. If an item is damaged in transit, incomplete, incorrect, defective, or materially different from the confirmed order, contact service@sharpknight.com as soon as possible. Include your order number, clear photos or video of the outer packaging, shipping label, item, and issue. Please retain the original packaging until the case is resolved.

We provide long-term after-sales support for helmet-related issues. Repair, replacement, accessories, and cost responsibility are assessed according to the nature of the issue, the order, and applicable law. Damage caused by misuse, unauthorized modification, or customer-caused damage is not covered by free after-sales support.

9. Made-to-Order Orders: Important Notice

By placing an order, you confirm that you have reviewed and accepted the model, colors, graphics, size, customization details, production time, delivery estimate, and this policy.

Once production has started, made-to-order and clearly personalized helmets cannot be cancelled, returned, or refunded because of production time, a change of mind, selection of model or size, or personal expectations about delivery time. This does not affect consumer rights that cannot be excluded under applicable law.

10. Contact Us

For questions about production time, delivery availability, customs, tax, tracking, or after-sales support, contact us at service@sharpknight.com.